Contact Us

We're here to help! If you have any questions, concerns, or feedback about Potli Ventures Private Limited (including the Potli app and website), please don't hesitate to reach out to us. We value your input and are committed to providing you with the best possible experience.

Get in Touch

Our support team is available to assist you with any questions or issues you may have. Here's how you can reach us:

Email: support@potli.io
Response Time: Within 24 hours during business days
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

What We Can Help With

Our support team can assist you with a wide range of topics, including:

Account Issues: Login problems, password resets, account recovery, and profile management
Subscription Support: Billing questions, subscription changes, cancellations, and refund requests
Technical Problems: App crashes, loading issues, playback problems, and feature malfunctions
Content Concerns: Reporting inappropriate content, content suggestions, and quality issues
General Inquiries: Feature requests, feedback, and general questions about our services

Before You Contact Us

To help us serve you better, please check our frequently asked questions or try these quick troubleshooting steps:

App Issues: Try restarting the app, clearing cache, or updating to the latest version
Login Problems: Check your internet connection and verify your credentials
Billing Questions: Review your account settings and recent transaction history
Content Issues: Ensure you have a stable internet connection and try refreshing the content

When Contacting Support

To help us resolve your issue quickly, please include the following information in your message:

Your account email address
A detailed description of the issue you're experiencing
Steps you've already taken to try to resolve the issue
Screenshots or error messages (if applicable)
Device information (iOS/Android version, app version)

Grievance Officer

For formal complaints or grievances, you can reach out to our designated Grievance Officer:

Name: Neeraj Kumar
Email: support@potli.io
Address: D241 F/F, Sarvodya Enclave, South Delhi, New Delhi, 110017, Delhi, India

Business Inquiries

For business partnerships, content licensing, or other commercial inquiries, please contact us at:

Email: support@potli.io
Subject Line: Please include "Business Inquiry" in your subject line

Privacy and Data Concerns

If you have questions about our privacy practices or want to request data deletion, please review our Privacy Policy or contact us directly at support@potli.io.

Feedback and Suggestions

We love hearing from our users! Your feedback helps us improve our services and create a better experience for everyone. Share your thoughts, suggestions, or feature requests by emailing us at support@potli.io.

This contact information was last updated on July 18, 2025.